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Volume :36 Issue : 3 2008      Add To Cart                                                                    Download

Expectations and Perceptions of Students in Kuwait University, Paaet, and Private

Auther : Abdulaziz A. Taqi , Adel A. Ahmed Jawad S. Sufur , Jamal H. Alshatti

The purpose of the present study is to examine students expectations, perceptions and disconfirmation towards service quality delivered by public and private colleges in Kuwait. The service quality disconfirmation paradigm used in this study, was a modified version of SERVQUAL as a measure. Data collected from five hundred students (50 % of a total of 1000) full-time students in Kuwait University, the Public Authority for Applied Education and Training (PAAET), and three private universities. A total of twenty four items were identified through factor analysis using a varimax rotation. The study found no differences in expectations of service quality between students in public colleges. Students from private universities perceptions and disconfirmations of service quality were higher than public institutions.

Keywords: Service quality, Higher education, Attitudes, Expectations.

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