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Volume :48 Issue : 185 2022      Add To Cart                                                                    Download

Impact of Risks and Benefits on Intention to Reusing the E-Government Portal from End-users Perception in Kuwait

Auther : Prof. Kamel M. Rouibah

Objectives: This paper sought to measure the benefits and risks of the use, the demographic data (gender, age, citizenship, educational level), and usage characteristics (frequency, types of using e-services) on the intention of reactivating using the e-government portal of Kuwait. Method: The study has used an exploratory methodology, validated a predictive and causal model and designed a questionnaire to achieve the study objectives. It used a sample of 239 current and potential users of different age, and educational level backgrounds. Results: This study is the first that examined eight types of risks; (performance, security, finance, time, psychological, social, privacy, and total risks), and found that "psychological risks and loss of time" reduce the perceived usefulness. Also, perceived usefulness increases the intention to re-use the e-government platforms, while "psychological risks'', ``loss of time", besides "security and privacy violation" down slash the intention to use. Demographic factors and usage characteristics have no effect according to the study results. Conclusions: The study proposed a number of applied recommendations to increase using the governmental portal, and gave researching recommendations to investigate more potential factors toward reusing purposes.


Keywords: E-government, Risk perception, Perceived usefulness, Privacy risk, Psychological risk, Time risk, Security risk, Intention to re-use.
 

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