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Volume :35 Issue : 132 2009      Add To Cart                                                                    Download

The Relationship Between Collaborative Climate and the Use of Communication Channels in Kuwaiti Companies

Auther : Dr. Laila N. Marouf

     Collaborative climate has been recognized as one of the major factors influencing effectiveness of knowledge work. Communication channels, on the other hand, play a vital role in the knowledge sharing process. The relationship between collaborative climate and the use of communication channels has not been systematically investigated; therefore, this study examines whether there exists a statistically significant relationship between the collaborative climates and the communication channels used by employees in different companies. Nine hundred and forty employees in nine Kuwaiti companies were identified to participate in this study. A research instrument, consisting of two sections of collaborative climate and communication channels, was pilot-tested and used. Total number of responses received was 526(55.9 %). The participants indicated their perceptions about the existence of a collaborative climate on a 5-point Likert scale. In addition, they specified the effectiveness of ten communication channels for sharing information/knowledge.

     Data were analyzed using correlation statistics. It has been found that significant relationship existed between rich communication channels such as face to face interactions - both individual and group - with the collaborative climate of these companies. In addition, it was found that the use of formal channels of communication had significantly stronger relationship with collaborative climate as compared to the use of informal channels of communication. These findings indicate that though collaborative climate exists in these companies, business ties have a stronger influence than social ties in most companies. These findings are explained in the light of socio-cultural factors, such as the dominance of formal ties as opposed to informal ties in the Kuwaiti working environment.

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May 18, 2017

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