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Volume :31 Issue : 117 2005      Add To Cart                                                                    Download

Knowledge Management and Engineering for the Establishment of Electronic Government

Auther : Naima H. Razzouki

     Access to information and knowledge is and will continue to be critical to the overall progress of societies; thus one of the main challenges for governments is to ensure that they help their citizens to meet their needs for reliable, accurate, authoritative, and timely information.  Though, in order to improve the services governments offer to their citizens, they must re-engineer their managerial units, processes, and the way of accessing services and information by customers.  The project of e-government then is considered to be as a real aim for achieving what these governments are looking for.  It allows them and their leaders to become more responsive and more capable of launching initiatives quickly.  It plays a critical role in opening up e-services.
     This will require that governments should look forward towards changing their service delivery architecture, providing the feeling of freedom of information or what might be called the digital democracy rethinking of knowledge, skills, and experiences rel-allocation, and emphasizing human empowerment to meet the needs of the project.

     The purpose of the study is to:  clarify the concepts related to e-government and knowledge management as well as knowledge re-engineering, define the main requirements and the techniques required to manage and re-engineer knowledge, show the ways of converting tacit knowledge to explicit knowledge so that it can be managed, and to mention previous examples of egovernment practicing.                                                                                                                               

 

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