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Volume :24 Issue : 95 1999      Add To Cart                                                                    Download

CONSUMER SATISFACTION WITH PRIMARY HEALTH CARE SERVICES IN KUWAIT: A SURVEY STUDY

Auther : Dr. Sana S. Buhamra and Dr. Bader M. Al-Zaid

 

The study of consumer satisfaction is an important part of Quality Assessment of health care. To assess consumer satisfaction with primary care service in Kuwait, 2471 self-administered questionnaires were collected from 38 centers. Eight centers out of 38 were family practice-based centers. Our results showed that consumer satisfaction can be distributed over 7 dimensions; general satisfaction, premises and facilities, physician, outcome of care, choice and continuity, Kuwait physician and opposite gender physician.

Overall, the consumers of family practice-based centers were generally more satisfied with these seven dimensions than consumers utilizing primary care centers.

The physician’s role was singled out as both effective and influential on consumer satisfaction with primary care services. This implicates that all efforts should be done to provide all resources and facilities possible to help the physician do his job in a better way. This in turn should have positive impact on consumer satisfaction.

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May 18, 2017

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