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Volume :5 Issue : 20 1979      Add To Cart                                                                    Download

TOTAL QUALITY CONTROL WITHAPPLICATION IN THE KUWAITI INDUSTRY

Auther : Dr. Mahmoud Salama

 
         Total quality control is a system for integrating the quality control process and the quality development efforts of the various groups in the factory so as to manufacture products economically and to satisfy all the customer’s needs.
 
          The total quality control enters into all stages of the industrial production process, starting with customer’s specifications and ending with the installation and field services of the products, integrated control over all the factors affecting the quality demands controls at all important stages of the production process.

         Their stages are:

 Design Control, includes the evaluation and determination of the customer’s specification.

1.     Incoming Materials Control, involves control on materials received from outside and inside sources.

2.     In-process quality control.

3.     Control of the final product.

4.     Control of packing and storing.

5.     Field service quality.

6.     Control of measuring equipments.

7.     Organization for quality control.

            The main advantage of this modern technique is the integration of the un-coordinated activities into an over-all administrative program for a plant. Benefits resulting from total quality control programs are improvements in products quality and design, reduction in production costs, improvements in employee morale, and reduction of production line bottlenecks.

          The current study focuses specially on the evaluation of the quality control function as applied in the Kuwaiti industry.  The major objectives were: to determine what procedures are currently used to control quality in the Kuwaiti industry, and to examine relationships between the factors affecting the use of total quality control as a new system for controlling the product quality in the Kuwaiti industry.

          Data were collected by a questionnaire that was mailed to 20 industrial companies in Kuwait.  The questionnaire consisted of 45 questions covering the different factors affecting the quality.  It was found that the number of the Kuwaiti factories are working according to Kuwaiti specifications which is limited.  It was also that the shortage in measuring equipments and labour is not the main factor, which delays the application of total quality control systems in their factories.

           The Kuwaiti factories give special consideration to the control of the incoming materials by using acceptance-sampling planes.

           Most of the factories do not use any method for controlling the products during the manufacturing process.

           The Kuwaiti factories use 100% inspection instead of the acceptance planes to control the quality of the final products, which is a very expensive technique.  It was found that 50% of the Kuwaiti factories do not apply any regulations to control the quality of packaging.

           There are no systems for evaluation the accuracy of the measuring equipments, and the present day reliability techniques are unknown to them.

          At the end of the study, the author offered many suggestions in order to raise the standard of the quality in the Kuwaiti industry and for the proper application of the total quality control.

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May 18, 2017

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