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Volume :17 Issue : 67 1999      Add To Cart                                                                    Download

Measuring the Level of Mass Satisfaction towards Health Care in the State of Kuwait (in Arabic)

Auther : Masoumah A. Ibrahim, Ghanem S. Aman

The purpose of this study is to be familiar with the level of satisfaction of the utilizers and the workers in the field of health care in the State of Kuwait, and the levels of acceptance of the people towards the provided treatment; to determine the level of interest of workers in the health field while performing their function; to recognize the problems that face people seeking health services, and the difficulties that may be faced by medical personnel providing these services.

The study has been implemented according to a specified method and hypotheses, and the Theoretical and Field frameworks. The instrument of the study consists of two questionnaires: the first one for the public and the second one for doctors. The volume of the respondents was 701. The first group (public) was 395, and the second group (doctors) was 306. The main pivots of the publics and doctors questionnaires are: the level of health care and human relations, the acceptance and the satisfaction level of the service, and the problems that the users face.

The study concluded with a set of recommendations which the researchers will offer for the consideration of decision-makers in the health care sector of the State of Kuwait.

 

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