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Volume :18 Issue : 1 2011      Add To Cart                                                                    Download

Quality in Egyptian Higher Education Context: DEA Approach to Enhancement of Internal Quality Assurance Systems in Technical Departments

Auther : Sherein H. Abou Warda

This paper outlines the results of a study aimed to propose a new managerial instrument for performance enhancement of internal quality assurance systems and employ Data Envelopment Analysis (DEA) to estimate efficiency scores for technical departments. The input measures are constructed from Student Support, Teaching and Learning Methods, Facilities required for teaching and learning, curriculum, administration, and staff development, whereas the output measures are based on Intended Learning Outcomes (ILOs), quality of learning opportunities, and student achievement. Using frontier analysis, we were able to separate technical departments that might qualify, as good performers, from those who require improvement. A new managerial instrument treats quality enhancement as the relative comparison of a number of comparable Departmental Decision Making Units (DMUs). The evidence suggests that the DEA technique can help achieve national optimal levels of quality dimensions that are directly linked to critical performance outcomes for technical departments. This could imply better allocation by the university of the scarce public financial resources available to higher education institutions (HEIs), and enhancement of internal quality assurance systems.

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