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Volume :1 Issue : 2 1994      Add To Cart                                                                    Download

Determinants of Total Quality Management in United Arab Emirates’ Organizations

Auther : Masoud Abdulla Badri

The study attempts understand current practices of total quality management (TQM) in United Arab Emirates organizations. Both manufacturing and service industries are considered. In addition, the study provides discriminant functions that could distinguish between "excellent" or "poor" practicing organizations through the eyes of the customer. The functions could be used by decision-makers as a yardstick for self-assessment or as a tool for better design and planning.

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