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Volume :27 Issue : 3 2020      Add To Cart                                                                    Download

The Mediating Role of Job Crafting in the Relationships Among Job Autonomy and Both of Service Innovative Behavior and Service - Oriented Organizational Citizenship Behavior

Auther : Mervat M. Elsaid

Purpose: This study aimed to examine if job crafting intervention mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.
Study design/methodology/approach: By utilizing a questionnaire, which including items to measures the research constructs.
Sample and data: This study was conducted on a convenience sample of (398) first-line employees working in five Egyptian banks.
Results: This study concluded that job crafting intervention mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.
Originality/value: This is one of the first Arabic and English studies addressing four variables together.
Research limitations/implications: This study is only limited to five Egyptian banks and first-line employees working in them.
 
 

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