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The Role of Employee’s Mindfulness as Input to Support Customer Knowledge Management in Egyptian commercial banks(in Arabic)

Auther : Amani H. Elemawi

Aim of the Paper: This paper aimed to examine the Impact of Employee’s Mindfulness on Customer Knowledge Management in Commercial Banks in Egypt.
Study Design: The research adopts a descriptive approach to study the characteristics and variables related to the study problem.
Sample and Data: To collect the necessary initial data, 247 surveys were distributed to first-line employees in commercial banks - the number of valid surveys was 193.
Results: The findings revealed a significant positive impact of employees’ Mindfulness on their ability to manage customer knowledge processes in commercial banks in Egypt.
Conclusion: The study recommends that Egyptian commercial banks management pay attention to mindfulness in the work environment because of its pivotal role in improving employees’ ability to deal with processes of customer knowledge management.

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Nov 19, 2019

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