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The Role of Employee’s Mindfulness as an Input to Support the Customer Knowledge Management in Egyptian commercial banks In Arabic)

Auther : Amani H. Elemawi

Aim of the Paper: This Paper Aimed to Reveal the Impact of Employee’s Mindfulness on Customer Knowledge Management in Commercial Banks in Egypt.
Study Design: The Research Relied on the Descriptive Approach, in Order to Describe the Characteristics and Variables Related to the Study Problem.
Sample and Data: to collect the Necessary Initial data, 247 Surveys Were Distributed to First-Line Employees in Commercial Banks, the Number of Valid Surveys Was 193.
Results: The Findings Revealed the Significant Positive Impact for Employee’s Mindfulness on Their Ability to Manage Customer Knowledge Processes in Commercial Banks in Egypt.
Conclusion: The study recommends the Egyptian commercial banks management should pay attention to the mindfulness in the work environment, because its pivotal role in improving the employee’s ability to deal with the processes of knowledge management customers.

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Nov 19, 2019

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